Customer Service ( 866-550-3501, Ext. 22 )
HOURS: Monday through Friday, 8:30 AM - 4:00 PM EST

Q:     Why was my credit card charged before my order shipped?
A:     Our secure website is a live website which means as soon as you submit your order, your card is charged.  Your order is then submitted to us for processing.  However, if you order after 10:00pm eastern time on Friday, your order is not received until Monday since our offices are closed on the weekend.
                If your order was placed by telephone or in the mail your credit card is charged as the first step in your order processing.

Q:     How long does it take to get my order?
A:     Most orders will arrive within 8 business days depending on your location within the US and even within your own state.  We use the US Postal Service First Class Mail.  Once it leaves our warehouse it enters the mail stream of the US Postal Service. We are able to ship to APO and FPO addresses as well as the US Territories and Canada. For other delivery options see the check out page.

Q:     I ordered 2 books but only received 1 book, now what?
A:     Some of our books are shipped in two separate envelopes due to post office weight restrictions.  While these two packages leave our warehouse together they often become separated at the post office and arrive to you at different times.

Q:     Will my order number help you find the status of my order quicker?
A:     NO. The order number is automatically assigned by our server on all internet orders and we do not use it at all. If you are calling or emailing us, please provide us with your name and mailing address so we can assist you.

Q:     How do I return my item?
A:     If you're dissatisfied for any reason, you may return the cover only within 3 months for a full refund to:  Returns, James Direct, Inc., PO Box 980,  Hartville, OH 44632. We will promptly process your refund by the same method of payment. Due to privacy issues, we do not retain any credit card information. If you ordered by credit card, and would like us to credit your account, you must supply us with the first four digits and the last four digits of your credit card number. We cannot process your refund without this information.

Q:     Who is James Direct Inc.?
A:     James Direct is involved in marketing through National magazines, newspapers and direct mail. Located at 500 S. Prospect Ave. in historic downtown Hartville, OH.  We have been in business since February 2002.